Privacy Policy

Your Privacy Matters to Us

At lunarexaviqo Financial Planning Services, we respect your privacy and are committed to protecting your personal information in accordance with Australian Privacy Principles and applicable data protection regulations.

This policy explains how we collect, use, store, and protect your personal information when you use our consultation services or visit our website.

Information We Collect

We collect information that you provide directly to us and information that is automatically gathered when you use our services or website.

• Contact details including name, email address, phone number, and mailing address
• Financial information relevant to consultations such as income ranges, financial goals, and current circumstances
• Communication records including consultation notes, emails, and correspondence history
• Technical information like IP address, browser type, and website usage patterns for service improvement

How We Use Your Information

Your personal information is used solely for providing financial planning consultations and improving our service quality.

• Delivering personalized financial consultations and guidance tailored to your circumstances
• Communicating with you about appointments, service updates, and relevant financial information
• Improving our services based on feedback and usage patterns
• Complying with legal and regulatory requirements in the financial services sector
• Protecting against fraud and ensuring the security of our services

Legal Basis for Processing

Under Australian privacy law and international regulations, we process your personal information based on the following legal foundations.

Our Legal Basis: We process your data based on consent for consultation services and legitimate interest for service improvement

• Your explicit consent for providing financial consultation services
• Legitimate business interests in improving service quality and preventing fraud
• Legal obligations under Australian financial services regulations

How We Share Your Information

We do not sell your personal information and only share it in limited circumstances necessary for service delivery.

• With trusted service providers who assist in delivering our consultation services
• When required by law, court order, or regulatory authority
• To protect our rights, property, or safety, or that of our clients or others
• With your explicit consent for specific purposes you've approved

Protecting Your Information

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Our security measures include encryption, secure server environments, regular security assessments, and staff training on privacy protection practices.

Your Privacy Rights

Under Australian privacy law and applicable international regulations, you have several important rights regarding your personal information.

• Access to your personal information and details about how we process it
• Correction of inaccurate or incomplete personal information
• Deletion of your personal information in certain circumstances
• Restriction of processing your personal information in specific situations
• Receiving your personal information in a portable format
• Objecting to certain types of processing of your personal information
• Withdrawing consent for processing where consent is the legal basis

Cookies and Website Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and provide personalized content.

For detailed information about our cookie practices and your choices regarding cookie usage, please review our comprehensive

Cookie Policy /cookie-policy

How Long We Keep Your Information

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

Generally, we keep client consultation records for seven years after the last service provision, in line with financial services record-keeping requirements.

Children's Privacy

Our services are designed for adults and we do not knowingly collect personal information from individuals under 18 years of age without parental consent.

Changes to This Privacy Policy: Changes to This Privacy Policy

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

We will notify you of any material changes by posting the updated policy on our website with a new effective date.

Contact Us About Privacy

If you have questions about this privacy policy or want to exercise your privacy rights, please contact us at contact@lunarexaviqo.com or call +61 684 615 864.